Can the service be reached?
Open Aurevix Licenses in WordPress and review its connection status. Confirm HTTPS, PHP requirements and that the service address is correct. A failed connection does not mean your trial has reset.
Review free setup →Support center
A clearer path
to your next step.
Use the checks below to find where a setup, download or activation needs attention.
Is there an eligible release?
The administrator must publish the plugin ZIP. Pro downloads need a reserved trial or assigned access. Install and activate the matching Normal plugin first.
Review Pro activation →Is the version higher?
A new ZIP with a higher version and release notes must be published. Feature switches synchronize settings; they do not automatically build a new ZIP release.
See published releases →Has the trial expired?
Each domain has one shared 30-day Pro trial. After expiry, request a paid or complimentary license. Only Aurevix can restore centrally suspended access.
Understand trial access →Send a support request.
If Help & Support is enabled, open it from Aurevix Licenses in your WordPress dashboard. Review any diagnostic information before choosing to include it.
Frequently asked
Licenses,
without the guesswork.
No passwords, license secrets or medical information should be included in a public review.
When does my 30-day trial start?
The clock starts when you first activate either Pro plugin, after redeeming the trial from your WordPress dashboard. Both Pro plugins share that 30-day period.
Can I use the offer more than once?
Each domain can redeem the offer once. Reinstalling a plugin does not reset the trial. For continued access, request a paid or complimentary license from Aurevix.
Are Pro features included with Normal?
Pro is a separate extension. Install the matching Normal plugin first. Continued Pro use after the trial requires a separate license.
How do plugin updates work?
When a new version is published, connected installations can see an update through WordPress. You can review the changelog before updating.
What if the licensing service is temporarily unavailable?
A valid cached license continues for its signed validity period, up to 72 hours after a successful sync and never beyond the normal license or trial expiry. Aurevix can provide a short-lived recovery code if its independent service is available.
Can I move a license or use staging?
Ask Aurevix to transfer an eligible paid or complimentary license between registered websites, or attach one approved staging website. Trials stay with their original domain.